Hotel Gassenhof

👍 Reception: The check-in process was quick and efficient, and the receptionist Daniela provided us with all the information we needed to make our stay enjoyable. 👍 Awesome Spa Areas: The spa areas at Hotel Gassenhof are a true oasis of relaxation. The variety of saunas, pools, and relaxation rooms were exceptional. 👍 Great Food: The hotel's culinary offerings were a delightful surprise. From breakfast to dinner, the food was not just delicious but also beautifully presented. The restaurant staff especially Rameez & Jens were attentive and ensured that every meal was a culinary adventure. 👍 Nice Aperos Organized by the Owners: The personal touch of the owners Manni & Stefan, who hosted aperitifs for guests, was a special highlight. It allowed for a sense of community and a chance to meet fellow travelers in a warm and convivial atmosphere 👍 Good Hiking Offer: For nature enthusiasts, the hotel's location offers access to some nice hiking trails, with fantastic guides Sandra and Walther. 👍 Nice Brewery: The on-site brewery was a unique touch. We had the chance to savor some excellent, locally brewed beers, and gins which added to the overall experience of staying at Gassenhof. 👍 Efficient Cleaning: One thing that stood out was the daily room cleaning service. The staff's attention to detail ensured that our room remained clean and inviting throughout our stay. It was reassuring to know that the team at Gassenhof takes cleanliness seriously. 👍 Dog-Friendly: we had our furry companion with us on this trip, and we was delighted to find that the hotel is truly dog-friendly. They not only accommodated our pet but also had dedicated areas and services for our four-legged friends. ❗Improvement Suggestion: If there's one area for improvement, it would be to encourage a "digital detox" in the spa areas. While the spa is meant for relaxation, some guests were phoning loudly and taking pictures in the sauna, which disrupted the tranquil and private atmosphere. Implementing a policy to discourage this behavior would ensure an even more peaceful experience for all guests.

This was one of the best hotel experiences of my life. The food was excellent, the staff very kind! They have a gym, a yoga room, multiple saunas and two pools. It might not be the ideal hotel to bring kids to though. During the week the hotel offers ca. One group hike/day that I can only recommend to join as well as sauna infusions, on some days there are also mindfulness exercises or other activities you can join. The rooms are big, with a nice simple decor. I simply can’t agree with some of the reviews about it not being a special place or that the staff would be unkind… They are so accommodating! Just know: drinks are exclusive, but if you consider the effort and resources put into the food and dishes prepared that is 100% valid!

A bit of a disappointing experience for our stay last week at Gassenhof. I have been to several hotels in South Tyrol and here the service, and especially the food is not up to the standards for an italian customer. Starting from the check in, the receptionist did not provide much information and we had to ask about breakfast, spa and cake hours. The layout of the hotel is not ideal as it has an old area as well as a new one, with the spa split between the two buildings, the new area is quite limited to a sauna and a turkish bad plus outdoor pool. The afternoon cake service was limited to first come, first served with no fruit served (only a small plate of watermelon, insufficient for all guests) The dinner service had a salad buffet, every day with exactly the same limited choice of vegetables, with some of the stuff that was clearly recycled from the previous days. The menu is nice but not good from an execution point of view (lots of tasted that dont get well along), the charges for a liter of water from the tub at EUR4,5 definitely excessive!! Breakfast offering was fine but again, not exceptional. Rooms were ok, we chose the renovated ones with wood on the floor. In general, i enjoyed the stay but wont be back as price/quality is not in line with other hotels in the province.

This is not an hotel for family, no service for kids, they are not able to cook some kids food. Also the service is really poor the waiters hardly speak italian, they only understand German. Remember that you are in Italy. You ask 2,9€ for a jug of sparkling water made with public water and gas machine? (this is not a money question but only of fairness You have to pay everything also 20€/day for a dog. The food was nothing special we have been here in the past and everything was better.

👍 Reception: The check-in process was quick and efficient, and the receptionist Daniela provided us with all the information we needed to make our stay enjoyable. 👍 Awesome Spa Areas: The spa areas at Hotel Gassenhof are a true oasis of relaxation. The variety of saunas, pools, and relaxation rooms were exceptional. 👍 Great Food: The hotel's culinary offerings were a delightful surprise. From breakfast to dinner, the food was not just delicious but also beautifully presented. The restaurant staff especially Rameez & Jens were attentive and ensured that every meal was a culinary adventure. 👍 Nice Aperos Organized by the Owners: The personal touch of the owners Manni & Stefan, who hosted aperitifs for guests, was a special highlight. It allowed for a sense of community and a chance to meet fellow travelers in a warm and convivial atmosphere 👍 Good Hiking Offer: For nature enthusiasts, the hotel's location offers access to some nice hiking trails, with fantastic guides Sandra and Walther. 👍 Nice Brewery: The on-site brewery was a unique touch. We had the chance to savor some excellent, locally brewed beers, and gins which added to the overall experience of staying at Gassenhof. 👍 Efficient Cleaning: One thing that stood out was the daily room cleaning service. The staff's attention to detail ensured that our room remained clean and inviting throughout our stay. It was reassuring to know that the team at Gassenhof takes cleanliness seriously. 👍 Dog-Friendly: we had our furry companion with us on this trip, and we was delighted to find that the hotel is truly dog-friendly. They not only accommodated our pet but also had dedicated areas and services for our four-legged friends. ❗Improvement Suggestion: If there's one area for improvement, it would be to encourage a "digital detox" in the spa areas. While the spa is meant for relaxation, some guests were phoning loudly and taking pictures in the sauna, which disrupted the tranquil and private atmosphere. Implementing a policy to discourage this behavior would ensure an even more peaceful experience for all guests.